{"id":5489,"date":"2018-08-30T09:43:44","date_gmt":"2018-08-30T07:43:44","guid":{"rendered":"https:\/\/xmy.ch\/faq\/"},"modified":"2024-02-27T02:02:50","modified_gmt":"2024-02-27T01:02:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/xmy.ch\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\n\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Achats<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\tSi je ne trouve pas un produit dans le Shop ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Vous pouvez le rechercher en parcourant les cat\u00e9gories ou en entrant le nom du produit en cliquant sur la loupe.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Paiement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\tQuels sont les moyens de paiement accept\u00e9s ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Paiement anticip\u00e9 (vous payez d’abord, puis vous recevez les marchandises), Apple Pay, Visa, Mastercard, American Express, Postcard et Twint.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\tMes donn\u00e9es de paiement sont-elles s\u00e9curis\u00e9es ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Bien entendu, ils sont trait\u00e9s en toute s\u00e9curit\u00e9 avec un certificat de s\u00e9curit\u00e9 SSL via WooPayments, le fournisseur de paiement officiel de l’un des plus grands fournisseurs de commerce \u00e9lectronique au monde.<\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\tSi j'ai un code de r\u00e9duction, o\u00f9 dois-je le saisir ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Veuillez saisir et utiliser le code au moment du paiement \u00ab\u00a0Code promotionnel\u00a0\u00bb en haut \u00e0 droite et avant d’effectuer votre paiement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\n\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Exp\u00e9dition<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\tQue dois-je faire si je re\u00e7ois un colis ou des marchandises endommag\u00e9s ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Conservez le colis\/la marchandise et envoyez-nous imm\u00e9diatement un e-mail \u00e0 info@keforma.ch<\/a>avec des photos du colis\/de la marchandise endommag\u00e9(e) et nous vous contacterons pour r\u00e9soudre le probl\u00e8me.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\tQuels sont les frais d'exp\u00e9dition et quand recevrai-je la marchandise ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Pour les achats jusqu’\u00e0 149 CHF, un forfait de 8 CHF est appliqu\u00e9 ; \u00e0 partir de 150 CHF, les frais de port sont gratuits. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\tDans quel d\u00e9lai les marchandises peuvent-elles \u00eatre exp\u00e9di\u00e9es ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Les marchandises sont g\u00e9n\u00e9ralement exp\u00e9di\u00e9es dans les 24 heures suivant la confirmation de la commande.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\n\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Commandes et informations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\tComment puis-je obtenir des informations sur ma commande ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Toutes les informations relatives aux commandes peuvent \u00eatre consult\u00e9es directement dans votre compte (enregistrement requis).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\tQui puis-je contacter en cas de probl\u00e8me ou de demande ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Via notre formulaire de contact <\/a>ou en envoyant un e-mail \u00e0 mattia@xmy.ch<\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Achats Si je ne trouve pas un produit dans le Shop ? Vous pouvez le rechercher en parcourant les cat\u00e9gories ou en entrant le nom du produit en cliquant sur…<\/p>\n","protected":false},"author":1,"featured_media":5368,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5489","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nFAQ - Xmy Sagl<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/xmy.ch\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"Achats Si je ne trouve pas un produit dans le Shop ? 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